COVID, the DRC, and Students

Fall 2020 FAQs

  1. General questions 
  2. Exams and Testing Center
  3. DRC Scheduling and Hours
  4. Resources
  5. Info about Fall Instruction
  6. Additional Support Services

General questions 

What should l do if I have concerns about the delivery methods of my fall courses?

If you have not done so already, reach out to your instructor to confirm the delivery method of the course. If you have concerns after speaking with your instructor, consider reaching out to your departmental/major advisor to explore whether there are similar course options offered in your preferred modality or other course options that would fit within your degree plan. Your assigned Access Consultant can support you as you explore your options and can also discuss potential accommodations for your courses.

I want to explore accommodations related to the current mask/face coverings on campus policy. What should I do? 

All students, faculty, and staff are required to use a face covering to cover both the nose and mouth at all times when in any enclosed or indoor space on University campuses and properties. What is considered a face covering may be found at Face Covering FAQs.

The DRC is developing a process for distributing clear masks for students, faculty or staff who have a disability or health condition that necessitates a clear mask for access., Check back for more information.

What is the process to explore disability accommodations?

Please contact us at drc@umn.edu or leave a message at 612-626-1333 to schedule a confidential appointment. Someone will return your call or respond by email as soon as we are able. You will work with an Access Consultant who will gather information about the impacts of your disability or health condition, gather medical documentation, and explore the barriers in the learning and other environments. Student Access staff works with undergraduate / graduate / PSEO / College in the Schools students and provide expertise in formulating reasonable accommodations that provide equitable access and do not compromise course or program requirements.

I have an immunosuppressed family member or roommate that I currently live with and have concerns about taking in-person classes. What should I do?

This is not a situation in which you would register with the Disability Resource Center. You should work directly with your instructor to explore remote participation and/or with your departmental/major advisor to make an alternative plan to find a remote or online course options to meet your degree requirements.

I have tested positive for/am experiencing symptoms of COVID-19, should I register with the DRC for accommodations?

Students who are experiencing symptoms of or have tested positive for COVID-19 should follow guidance from their medical provider and the University. Visit the Safe Campus student FAQs Health and Well-being section. Students who have tested positive should self-quarantine and notify their instructor. Illness due to COVID-19 falls under the University Policy for Makeup Work for Legitimate Absences.

If you experience serious medical complications due to COVID-19 and need to explore accommodations, reach out to your Access Consultant as soon as possible. If you are not registered and need to explore accommodations for serious medical complications due to COVID-19, reach out to drc@umn.edu to schedule an appointment or speak with the Access Consultant on drop-in.

What should I do if I need additional flexibility/support in my course due to disability and health-related impacts and barriers?

Contact your access consultant as soon as possible to discuss current impacts and barriers to explore accommodations. Also if you find you are struggling with keeping up with the course, contact your instructors in addition to contacting your Access Consultant as soon as possible. 

I currently receive support through the document conversion team and I have a question.  How do I contact them?

Document Conversion/Media Accessibility hours are 7:30 am-4:30 pm Monday-Friday. Requests for services and inquiries should be made at DocCon@umn.edu 

I have a question or concern about interpreting and captioning. How do I contact them?

Interpreting/Captioning Unit administrative hours are 7:30 am-6 pm Monday-Thursday, and 7:30 am-4:30 pm Friday. Requests for services and inquiries should be made at icu@umn.edu.

I work with an Access Assistant and my accommodation needs are changing due to alternative instruction. What should I do?

If you’re currently working with an Access Assistant and your needs change due to the shift to alternative instruction, please reach out to your Access Consultant as soon as possible.

Exams and Testing Center

Will exams be administered in person by the UMTC DRC?

In order to prioritize the health and safety of students and staff, for the foreseeable future, the DRC Testing Center is not scheduling exams to be administered in the DRC. Please contact your instructor as soon as possible to arrange your exam accommodations. When needed to explore specific access needs, follow up with your Access Consultant as soon as possible. Students with additional questions should reach out to their Access Consultant. The Access Consultant will reach out to instructors to explore what is possible. 

How do I take my exams?

Please consult with your instructor about the format of the exam and discuss how your accommodations will be implemented. If access is not possible using existing course resources and technology, please contact your access consultant to explore possible options for how your exam accommodations will be implemented.

How do I take my exams if I work with an Access Assistant?

If you work with an Access Assistant when taking an exam, please reach out to your Access Consultant as soon as possible.

DRC Scheduling and Hours

How do I schedule an appointment?

Please contact us at drc@umn.edu or leave a message at 612-626-1333 to schedule an appointment.  Someone will return your call or respond by email as soon as we are able.

How are appointments being held?

Appointments are remote by phone or video conference (Zoom or Google Meet). 

Student Access Hours

Student Access Consultants are available for remote appointments from 8:00 am-4:30 pm Monday-Friday. All student appointments and instructor consultations are currently done via phone or video conference using Zoom or Google Meet. Please leave a message at either drc@umn.edu or 612-626-1333 to schedule an appointment. 

Drop-in is available Monday-Friday from 11:00 AM-12:00 PM and 1:00-3:00 PM. To reach the Access Consultant on drop-in call 612-626-1333 or email drc@umn.edu.

Interpreting/Captioning Unit Hours

Interpreting/Captioning Unit administrative hours are 7:30 am-6:00 pm Monday-Thursday, and 7:30 am-4:30 pm Friday. Requests for services and inquiries should be made at icu@umn.edu.

Document Conversion/Media Accessibility Hours

Document Conversion/Media Accessibility hours are 7:30 am-4:30 pm Monday-Friday. Request services and inquiries related to document conversion should be made at DocCon@umn.edu. Media captioning questions and inquiries should be made at ICU@umn.edu.

UReturn Hours

UReturn consultations for staff and faculty are available for appointments and consultations as usual. Requests for services and inquiries should be made at ureturn@umn.edu

Resources

Mental Health Resources - On-Campus

  • Mental Health Crisis - If you are in immediate danger call 911. If you are in a mental health crisis that is not dangerous, but you would like to talk to someone immediately, call this 24-hour helpline: 612-301-4673 or text “UMN” to 61222.
  • Student Mental Health - This website describes how to receive formal and informal counseling.

Formal Counseling

Informal Support

  • Care Program - Supportive check-in conversations via phone or zoom, and can help you connect with other mental health resources.
  • PAWS - Pet Away Worry and Stress, Fall Virtual PAWS sessions available.
  • Learn to Live - This is an online cognitive behavioral therapy program that's free to UMN students and can help with tools/strategies for managing depression and anxiety. Go to the website and enter the code “UMN” to access it for free!

Mental Health Resources - Off-Campus

  • Both Boynton Mental Health and Student Counseling Services provide medical social work appointments to help refer students to off-campus counseling, psychiatry, and other services.
  • Disability HUB Hotline 1-866-333-2466 - A free statewide resource network that helps solve problems, navigate systems, and plan for your future. Experts help you to apply for health care programs, financial benefits, or learn about community resources.

General Resources for Mental Health:

Information about Fall Instruction

Additional Support Services

Use unit websites to access the most recent information about student support services across campus, such as: